« My trip to Vienna was far from pleasant. It all started on July 25 when I arrived for check-in, only to find out that I had no seat on the plane due to overbooking. This was a scheduled flight! There were six of us in the same situation! We waited at the gate while everyone else boarded. Before getting on, I asked about my suitcase. Is it definitely flying with me? The Austrian staff assured me it was. To my surprise, when I got on the plane, they had swapped the usual Airbus for a smaller Fokker 100 (which serves short distances; I had previously flown on one from Amsterdam to Turin where it was barely filled), but this flight was fully booked and on that tiny aircraft... Well, of course, upon arriving at Domodedovo, my suitcase was nowhere to be found on the belt. I filled out all the necessary paperwork. The next day, they sent it on an early flight, and it arrived last night. I opened it... and my Louis Vuitton clutch and Wolford top were missing. »